Conflict Resolution & De-escalation Training
Taught by frontline security professionals
Conflict happens in every workplace — from heated customer disputes to difficult internal conversations. The difference between escalation and resolution often comes down to the skills your staff have in the moment.
Our full-day Conflict Resolution & De-escalation Training gives your team the confidence to:
Recognise early signs of conflict.
Stay calm under pressure and use effective communication.
Apply proven de-escalation techniques.
Handle aggressive or disruptive behaviour safely.
Protect themselves, colleagues, and your business reputation.
Course Details
Duration: 1 day (6 hours)
Group Size: Up to 12 staff
Trainer: Delivered by experienced security professionals with real-world expertise
Certificate: All attendees receive a Certificate of Completion
Investment
From £900 + VAT per group (up to 12 staff).
Train your team for less than the cost of a single incident of staff absence or complaint.
Let’s work together.
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